today in a service facility the server told us, about a previous customer that was very difficult to deal with and she would want to service him as little as possible. a feeling of elevation comes into me, when i feel, well i'm not a difficult customer and so i'm better than that person.
i'm better than that person.
i'm better.
, at the end of the transaction, we were a very-very difficult customer and she would never want to deal with us again...
i'm better because someone else is worse
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